Buyer FAQs

Bidder Registration

• How can I join the live auction?
• Why was my registration declined?

Bidding

• Can I view the item before bidding?
• How do I cancel my bid?

Payments

• Can I pay by personal check or money order?
• Can I pay over the phone?
• How Do I Pay My Invoice?
• How Do I Update My Card on File?
• I am a reseller, how do I get sales tax removed?
• The "Pay Now" button does not work, how can I pay?

See all 9 articles

Shipping

• Can I combine shipping for multiple items?
• Can I pick up my purchases instead of having them shipped?
• How can I change the address my item ships to?
• How do I arrange for shipping?
• When will my item ship?
• Who is responsible for Customs or Duty Fees?

Returns

• My item arrived and is not as described in the listing. What do I do?
• My item arrived damaged. What do I do?