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Bidder Support | Selling

Selling

When is my payout date?

The day after each auction ends you will receive an email with your expected payout date. Note that if lots are not shipped in a timely manner, this may delay your payment. Jasper52 pays all sellers within 21 d...

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What happens when a bidder does not pay?

After each auction, Jasper52 sends 3 rounds of invoices to any bidders whose invoices remain unpaid. After that, we send a person email, and our support team also calls them. If invoices are still unpaid, we fi...

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An item disappeared from my shipping dashboard. Why?

After each auction, Jasper52 sends 3 rounds of invoices to any bidders whose invoices remain unpaid. After that, we send a person email, and our support team also calls them. If invoices are still unpaid, we fi...

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I am not a dealer or auction house. Can I sell with Jasper52?

If you are not a professional and want to consign with Jasper52, simply fill out the form below. We'll let you know in 3- business days if we have an upcoming auction for your property! https://www.jasper52.co...

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What is the status of my recent submission?

You can track the submission of your inventory on your submission spreadsheet. As inventory is processed, it will move to different tabs on the sheet. Our submission deadline for sales that go live in a given ...

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How can I lower my reserves?

You can lower your reserves at an time, up until 4 hours before the live auction begins. To lower your reserves, simply email catalog@jasper52.com. Please note the sale, lot number, and new reserve price.

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My item sold. What's next?

After the auction ends, you will receive an email prompting you to view your results, and noting your expected payout date for items sold. Winning bidders in the United States are invoiced within 1 day of the ...

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My item didn't sell during the live auction. Can it be relisted?

If your lot does not sell during the live auction, we will attempt to sell it for a few days post-sale. If it remains unsold, we are happy to relist the lot again in two months, provided there is a reserve redu...

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There were bids above the reserve on my item but it didn't sell. Why?

Bidders are able to withdraw absentee bids up until the live auction begins. If there were bids above the reserve that were subsequently withdraw, and the lot was not bid up by other absentee or live bids, the ...

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An Item of Mine is being returned, why is this happening?

Jasper52 does not allow for returns of items that you have sold, unless we deem were misrepresented or damaged. In cases like this, a Jasper52 representative, will reach out to you and provide information as to...

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