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Bidder Support | Buying

Buying

When will I receive an invoice?

Invoices are sent within 1 business day of the sale. If you are an international buyer, your invoice will be sent as soon as we've calculated international shipping costs, which may take an additional 24-48 hou...

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How do I arrange for shipping?

Once your invoice is paid in full, you do not need to do anything further to arrange for shipping. Jasper52 will coordinate shipping on your behalf, and you will automatically receive an email with the tracking...

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How can I change the address my item ships to?

By default, we will use the address on file in your LiveAuctioneers account. If you'd like to ship to a different address, please enter the new address in the checkout page. Note that if you change the ship to ...

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Can I pay over the phone?

We do not accept payments over the phone. Please pay using the "Pay Now" button in your invoice.

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Can I pay by personal check or money order?

We do not accept personal checks or money orders, but you can do a wire transfer from your bank account. Please pay using the "Pay Now" button in your invoice.

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Can I view the item before bidding?

Jasper52 takes items on virtual consignment, which means we do not warehouse inventory. For this reason, we cannot facilitate a viewing.

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Can I combine shipping for multiple items?

Jasper52 auctions include inventory from many different listing agents. We take items on virtual consignment, which means we do not warehouse inventory. In certain cases if you purchase multiple items from the ...

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When will my item ship?

Items typically ship 1-3 days after invoices are paid. Please note that delivery times for items shipping from overseas will be longer than those shipping domestically. You can see where each lot ships from in ...

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Who is responsible for Customs or Duty Fees?

Customs or Duty fees fall outside of the shipping cost that is paid on your invoice.So if you incur customs/duty fees on your purchase, the buyer is responsible for those charges.

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The "Pay Now" button does not work, how can I pay?

If you are on a mobile device or tablet, try using the "Pay Now" button on a Desktop. If you are using Safari, try using Chrome, or another browser. If you are still unable to pay, please email service@jasper52...

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